Please do your best to locate your question and answer before contacting Identifur™ for any questions/concerns!
What is Identifur™ ?
IdentiFUR is a website that is known for their "Fursonal ID's™" which are customized identification cards for the furry community! Sometimes we will also offer badges for conventions, but our main product is the Fursonal ID's™ and now Fursonalert™ badges.
What are your hours of business?
We are available Monday through Friday. Hours are 9AM CST to 4PM CST, however if we feel that we are getting a lot of traffic, we may do overtime to keep up with the demand, or put orders on HOLD until we can catch up. We have weekends & holidays off to recover from all the awesome artistic work we do during the week. We are not available if attending a convention.
Where do i find my order in the queue after buying?
We now have Trello for a list of what we're working on and where orders are in the queue! We are now taking orders in batches, that way we can focus on groups instead of one or two at a time. Click here to look at our queue and if we are open for more slots.
NOTE: The Trello list will not be updated constantly, it will be updated as needed. Please do not contact IdentiFUR in regards to Trello updates.
NOTE: The Trello list will not be updated constantly, it will be updated as needed. Please do not contact IdentiFUR in regards to Trello updates.
how long will my order take?
Once your order is submitted, it may take up to 3-4 weeks from the START DATE that we announce on our social media pages, depending on how many orders we get for the month. This is for it to be created (art wise), printed, laminated (for paper badges), and shipped to your home ( depending on product )! We work in bulk amounts and thus we expect a lot of orders to be sent out together to their destinations.
I see you shipped my order but it's been a month, where is it?
IdentiFUR asks that all customers check our TRELLO for updates on when work is done and shipped. If your badge hasn't arrived a week or so after the shipment date, it's the customers responsibility to contact IdentiFUR about their order. Let us know that your order has not arrived so we can remedy the situation ASAP. If a customer does not contact us within 2 months of our shipment date about their order, they will have to re-order the badge using our RE-ORDER page.
Why is each id priced at their amount?
The cost is set for the use of supplies, artwork, labor and shipping costs. We have to take into account cost of ink, paper, pvc, lamination, etc. for each ordered badge or ID in production. Not to mention you'll receive a very professional looking card with the option of re-ordering if you ever lose it! Neat!
Can I pay with money orders? checks? cash?
Currently the only form of payment we accept is PayPal as it is the most convenient for majority of our customers. You can use the buttons on our Order page to order your ID's using PayPal and it's secure and simple.
how do i order my own id?
Simple! Go to the "Order" page of our website and check out what's available. Make sure to READ OUR TERMS before ordering! It may take up to 1-3 business days (Monday - Friday) for us to verify and place you on our queue list. You can find your order on our queue list when confirmed.
can i order a fursonal id™ for a friend as a gift?
At this moment we do not offer gifting forms to buy for friends. However, if you wish to do this, you may contact us for further information. We will do our best to work with you!
can i get prelim sketches of my portrait/image for my badge or id?
No. IdentiFUR's artists do not provide prelim sketches as it delays the work process and we are keen on getting details just right by the form descriptions. We ask that you be sure of what you would like in the image for expression and the character you would like made in your order form. Just make sure everything is filled out and correct to your order and we should deliver your badge/ID with the image you requested.
can i ask that the design on a badge be changed? different title? etc?
We actually prefer customers not order badges/ID's in attempt to ask for a design change. Each product is designed how it is with ONLY the customization options we have listed and offered for that specific badge or ID.
i don't live in the usa, can i still order one?
IdentiFUR will ship Badges and Fursonal ID's™ to any fur located anywhere in the world! From Canada to Australia, if your furry and would like an ID, your more than welcome to order one! Keep in mind that additional charges will apply for international orders and each order has a shipping charge for delivery.
does identifur deliver at conventions?
If we are not a dealer at the convention you are attending, pick up will not be available. We only deliver at conventions we will have a dealer's table at and are offering it for that specific convention. If you are intending to get your badge at the convention we offer pick up, you will not need to pay for shipping. Convention pick-up is the ONLY way to guarantee your ID or badge to be ready for the con, we cannot guarantee shipped IDs or badges. However, you will need to pay for it to be shipped if you do not come and get your ID and/or badge for any reason (not able to attend, forgot to come by, etc).
Can you guarantee I get my badge/ID in time for a convention?
No. Unfortunately we can not guarantee your order will be done in time for any convention you may be attending. If we produce a specific convention themed badge, we do our best to make sure to finish them and ship them in time for the convention.
I lost/ate/destroyed my card, can I get a new one?
Yes, you can! However, there is a $15 charge plus shipping for re-ordering your badge/ID. Every order is saved and numbered in storage in case you ever require a new one sent out! All you have to do is go to our "Re-Order" page, fill out the form, pay the re-order fee, then we will get to replacing your badge promptly.
Do you offer refunds for any reasons?
IdentiFUR does not offer refunds once a badge or ID is purchased from us. Refunds are only accepted if we are not able to produce the badge for some reason or another. Please check our TOS for more information!
I received my order but my information is incorrect, what do I do?
If you happen to have a ID/Badge that has been shipped with incorrect image/information, you will have to RE-ORDER the product and describe the fixes so that we can cover the cost of printing/shipping. Before printing, we ask that the buyer look over the ID/Badge for mistakes and respond to us within 24 hours of receiving the preview through email. To ensure this runs smoothly, always give us an email that you use often. If there is no swift response, we will automatically ship your order under the assumption that everything is indeed correct.
DO YOU OFFER BADGE CLIPS WITH ORDERS?
I CAN'T FIND MY ANSWER IN THIS FAQ, WHAT DO I DO?
Do you have a question that is not on our FAQ page? Need to contact us? Contact IdentiFUR
